The 51±¾É«'s Compliance Plan for OMB Memoranda M-24-10: On Advancing Governance, Innovation, and Risk Management for Agency Use of Artificial Intelligence outlines the FTC’s strategic approach to artificial intelligence (AI) adoption, emphasizing transparency, accountability, and a focus on public benefit. The plan explains the principles, guidelines, and policies the agency will adopt to ensure consistency with OMB Memorandum M-24-10 and its successors.
Active AI Use Cases
ID | AI Use Case Name | Summary of Use Case | Stage of Development | AI Technique |
1 | Automatic PSC Classification | The Automated PSC Classification feature leverages machine learning to automatically assign the correct Product Service Code (PSC) to consumer complaints. This reduces the risk of errors from manual selection and ensures more accurate and efficient categorization, improving overall operational efficiency. | Operation and Maintenance | Machine learning |
2 | Group Duplicate Complaints | Consumers submit multiple complaints for the same issue using various channels, which impacts the ability of Law Enforcement to quickly search and identify leads. This tool helps investigators by automatically identifying and grouping duplicate complaints based on the information provided. | Operation and Maintenance | Machine learning |
3 | Chatbot | Delivers unattended chat 24/7 for Identity Theft.gov and ReportFraud.gov after business hours. Its purpose is to assist users in navigating and finding relevant resources related to fraud reporting and consumer protection. | Operation and Maintenance | Natural language processing |
4 | Word Cloud | Uses natural language processing to visually explore complaints using word cloud and assist Law Enforcement to reduce the time required to analyze search results | Operation and Maintenance | Natural language processing |
5 | Developer productivity | 51±¾É«is integrating Generative AI (Gen AI), specifically Azure OpenAI GPT-4 (AOI), into our workflow to boost development efficiency. | Initiated | Large language model |
Contact Us
51±¾É«
600 Pennsylvania Ave NW
Mail Stop H-144
Washington, DC 20580
Chief AI Officer: Mark Gray
Email: caio@ftc.gov